Refund policy

We want you in a pair you actually wear. If that is not how it worked out, here is exactly what happens.

Returns

You have thirty days from the day your order is delivered to ask for a return. The sunglasses need to be unworn and in the condition they arrived in.

To start one, message us through the contact page with your order number. We will send you the return address and instructions. Please do not send anything back before you hear from us, as returns without instructions can go missing.

Return postage is your cost when you have changed your mind about a colorway or no longer want the pair. Return postage is our cost when the pair arrived damaged, faulty, or in a colorway you did not order. Questions go to the contact page.

Damaged, faulty or wrong items

Send a photo through the contact page and we will send a replacement or refund you, whichever you prefer. You will not need to post the damaged pair back to us.

Refunds

Once your return is received and checked, the refund goes back to your original payment method within five business days. Your bank may take a few days longer to show it.

The original shipping cost is refunded only when the return is our fault.

Exchanges

Want a different colorway instead of your money back? Say so when you get in touch and we will send the replacement out; we cover the postage on the outbound pair.

Orders that never arrive

If your tracking has not updated in ten days, or your order has not arrived within thirty business days of being placed, contact us and we will replace it or refund you in full. You will not need to chase the courier yourself.

Items we cannot accept back

Pairs that have been worn, scratched, or damaged after delivery, and anything returned more than thirty days after it arrived.

Getting in touch

Every return, refund and replacement starts on the contact page of this store, and a real person answers it.